Refund and cancellation policy

Version v1

This is the policy for cafés paying for Perkow. It sits alongside the terms for cafés.

What you are paying for

• Plans are monthly or annual subscriptions, billed in advance. Payments are processed by our payment partner, Dodo Payments, who appear on your statement.
• If we offered you a free trial, you are never charged during it.

Cancelling

• You can cancel any time from your dashboard. Your plan stays active until the end of the period you have paid for, and you are not charged again.

Refunds

• Monthly plans: we do not refund part months.
• Annual plans: if you cancel within 14 days of the first annual payment, we refund it in full. After that, there are no refunds for the rest of the year.
• If you were charged by mistake or charged twice, we refund it in full.

Asking for a refund

Email hello@perkow.com with your café name and the date of the charge. We reply within 2 working days, and a refund reaches your account 5 to 10 working days after we send it.

After you stop paying

• Your customers' cards keep working for 30 days, so nobody is turned away at the counter.
• You can export your customer list at any time, before or after you stop.