Everything owners ask us

An afternoon, and most of that is deciding on the reward. You pick your colours and your stamp, write what the reward is, see the card as you build it, then print the poster from your dashboard.

No. Nothing plugs into your till and nothing is installed on it. Staff open a web page on any phone or iPad with a camera, pair it once from your dashboard, and scan from there.

Your dashboard gives you a poster, a table card, a till sticker and a sheet for the staff with the words to say, all carrying your own code. Print them on the shop printer.

Yes. Change the colours, the stamp, the number of stamps or the reward whenever you like, and every card that is already in a customer's wallet updates itself.

No. They point their camera at your code, fill in a short form and the card goes into the wallet that is already on their phone. Nothing to download, no account, no password.

Yes. An iPhone gets an Apple Wallet card and an Android phone gets a Google Wallet card. Both update the moment you stamp them.

Their first name, and their mobile number or email address, so each person has one card and nobody collects two. A birthday is optional, and only asked for if you turn it on.

They get their card back by email, or at the counter from a member of staff. Stamps are kept on our side, not on the phone, so nothing is lost. Nobody can take somebody else's card.

No. A second sign up with the same mobile number or email address finds the card they already have, rather than starting a new one.

Any phone or iPad with a camera. The scanner is a web page. You pair the device once from your dashboard, and it stays paired until you unpair it.

No. Holding a paired device is enough, so there is nothing for anyone to remember or share. You can see what each device has been doing, rename it, or switch it off from your dashboard.

One scan is one stamp, decided on our side rather than on the phone at the counter, so there is nothing to tap twice. The same card again within half an hour, or anybody trying for more than one, is flagged for you to look at later. Nothing is blocked at the counter, so a real customer is never turned away over it.

Yes. Each paired device has its own switch for giving rewards, on by default, and you can turn it off for any device.

Write a message and it appears on the card and on the lock screen of everyone who has it. You can send 4 a month. There is no extra charge for them.

A message when a stamp is added and when a reward is ready, both on by default. A birthday message if you collect birthdays. On Growth, a quiet nudge to anyone who has not been in for a while. Each one is a switch you control.

There is a limit on how many notifying messages a card can get in a day, and we keep to it. A customer can also stop them by turning off notifications for the card or removing it, without telling you or us.

On Growth, yes. Write it now and pick the day and time it goes out, in your café's own timezone.

Any time, from your own dashboard. There is no contract and no notice period. Your plan runs to the end of the period you have paid for, and then cards keep working for a further 30 days so nobody is caught out at the counter.

Both plans give you the card, the customer list, the messages, the printables and one location. Growth adds the win back message, messages you can schedule, and Google review prompts with staff badges and a leaderboard.

Add your locations from your dashboard. Every plan includes one, and each extra one is a small monthly add on. You choose one card that collects stamps everywhere, or a separate card for each location.

No. The price is per café, whether twenty people join or two thousand.

You do. See it in your dashboard and download the whole thing as a spreadsheet whenever you want, including the customers of a card you have since deleted.

No. We never sell anybody's details and we do not use your customer list to advertise anything, to them or to anyone else. We hold it to run your stamp card for you.

Export it any time, before or after you stop. If you want it gone sooner, there is a delete option that switches every card off and removes the customer data after you type a confirmation. Otherwise cards stop working 30 days after your paid period ends.